Client satisfaction at Jalan Suites

From Our Clients

Homes Found.
Lives Settled.

The most honest measure of our work is what our clients say about it. These are a selection of their experiences — written in their own words, unedited.

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200+

Clients Placed

4.9

Average Rating

8

Years in Practice

90%

Referred by Existing Clients

Client Reviews

What Clients Say

"We came to Singapore with two weeks to find somewhere to live before my husband started his new role. Rachel understood the pressure we were under and the shortlist she put together was genuinely considered — not just what happened to be available. We found a place in Holland Village that suited us far better than anything we'd have found on our own."

SH

Sophie Hartley

British expat, relocated from London · February 2025

"The formalisation service was worth every dollar. I've rented in five countries and the lease process here was the smoothest I've encountered. Marcus knew exactly which clauses needed attention, and the bound file they delivered at move-in was something I genuinely hadn't expected. Everything documented, nothing left to chance."

KW

Klaus Werner

German financial professional · December 2024

"I was a little sceptical about paying for an introduction service when I could do my own searching. But after three weeks of getting nowhere on the portals, I called Jalan Suites. Within a week I had three properties to view that actually matched what I'd described. The difference in quality was obvious. I wish I'd called sooner."

AN

Aiko Nakashima

Japanese regional director · January 2025

"Priya has been managing our home for fourteen months now. The piece of mind it gives us — knowing someone reliable is keeping an eye on things — is difficult to put a price on. She dealt with a water heater issue last October while we were travelling, and we didn't hear about it until it was already sorted. That's exactly the kind of service we were hoping for."

NR

Nikhil & Ritu Sharma

Indian family, Orchard Road · October 2024

"The written notes they include with each property introduction are genuinely useful. Other agents send you a link and a floor plan. Jalan Suites sent me a paragraph about each property — its light at different times of day, the noise level, what the management of the building is like. That's information you can't easily find yourself."

LC

Laure Chevalier

French attorney, Novena · January 2025

"I've referred three colleagues to Jalan Suites over the past year. All three found homes they're happy in, and all three said the same thing — that it felt like working with someone who actually cared about the outcome. That's not something you find easily in this market."

TL

Thomas Lim

Singaporean corporate manager · November 2024

In Detail

Client Stories

The Challenge

A Family Relocating with a School Deadline

A family of four arriving from Amsterdam needed to be settled before their children started at an international school in Bukit Timah. They had visited Singapore once, briefly, and had strong opinions but limited local knowledge. Time was tight.

The Solution

We conducted an extended intake call to understand school proximity, space needs, and lifestyle preferences — including the family's requirement for a garden. Within five days, we presented four properties within the Bukit Timah and Holland corridors. Two were viewed; one was chosen. The formalisation service was engaged, with the lease completed ten days before the school term began.

The Outcome

The family moved in with a full tenancy file, a documented inventory, and a relationship in place with their building management. They subsequently engaged the guardianship service and have since referred two colleagues to Jalan Suites. They renewed their lease without changing properties.

"We arrived knowing almost nothing about the rental market here. Six weeks later, we had a home the children love and a lease we understood completely."

— H. van Dijken, Amsterdam · January 2025

The Challenge

A Senior Executive with Minimal Time

A managing director relocating from Hong Kong had a three-day window to find an apartment in Singapore. He knew the standard he required but had no time for viewings that didn't meet it. He needed to make a decision quickly and with confidence.

The Solution

We prepared an introduction of three properties — all in the River Valley and Orchard corridors — each with detailed written notes, videos, and annotated floor plans. Two were viewed during his Singapore visit. A decision was made the same day. We managed the lease negotiation remotely, with the client signing from Hong Kong.

The Outcome

The executive moved in one week after his property visit, with all paperwork completed and inventory conducted in his absence (with a signed authority). He described the process as the smoothest rental experience of his professional life. He has since recommended four colleagues to us.

"I've rented in seven cities. I didn't know this could be straightforward until it was."

— M. Abdullah, Hong Kong → Singapore · November 2024

The Challenge

A Long-Term Tenant Due for Renewal

A client who had been renting in Nassim for three years under the guardianship service was approaching lease renewal. The landlord had indicated a rent increase that felt disproportionate given prevailing market conditions. The client wanted to know their options.

The Solution

We prepared a market advisory note covering comparable properties in the area, recent leasing transactions, and an assessment of where the proposed increase stood relative to current rates. The note was presented to the landlord's agent, forming the basis of a negotiation that resulted in a significantly moderated renewal figure.

The Outcome

The client renewed at a rate below the landlord's initial position, representing a saving that comfortably exceeded the guardianship fee for the year. The client continued with the service and has since been with us for over four years.

"Having someone who knows the market write a proper advisory note changed the entire conversation with my landlord's agent. I wouldn't have known where to start."

— P. Srinivasan, Nassim · February 2025

Our Credentials

Trust & Recognition

CEA Registered

Council for Estate Agencies, Singapore

SG Property Advisor of the Year

SG Residential Awards 2023

Best Client Experience

PropertyGuru Awards 2024

4.9 / 5.0 Rating

200+ verified client reviews

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Whether you have a specific property in mind or are simply beginning to think about your next home in Singapore, we are happy to have a conversation.

8 Cairnhill Rise, Singapore 229670

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