Privacy Policy

1. Introduction

Jalan Suites ("we", "us", "our") is committed to protecting the personal data of our clients and website visitors. This Policy explains what data we collect, how we use it, and the rights you hold over your information. It applies to all personal data processed in connection with our residential advisory services in Singapore.

This Policy is governed by Singapore's Personal Data Protection Act 2012 (PDPA). If you have any questions, please write to us at [email protected].

2. Data We Collect

We may collect the following categories of personal data:

• Identity Data: Full name, nationality, date of birth, passport or NRIC number (where required for tenancy purposes)
• Contact Data: Email address, telephone number, postal address
• Preference Data: Property requirements, lifestyle preferences, and other information you share during the advisory process
• Financial Data: Budget range and, where applicable, documentation required for tenancy qualification
• Technical Data: IP address, browser type, and pages visited via cookies and analytics tools on our website

We collect data when you submit our contact form, communicate with us by phone or email, or engage our services. We also collect limited technical data automatically through cookies.

3. How We Use Your Data

We process your personal data for the following purposes:

• Providing the advisory, formalisation, and guardianship services you have requested
• Communicating with you about your enquiry, search, or active service engagement
• Administering tenancy-related obligations including stamp duty submission
• Improving our website and services based on aggregated, anonymised usage data
• Complying with legal obligations applicable to estate agency activities in Singapore

The legal bases for processing are consent (for marketing communications and cookies), contract performance (for service delivery), and legitimate interest (for analytics and service improvement).

4. Data Sharing

We share personal data only where necessary. Recipients may include:

• Landlords or their agents, where required to progress a tenancy you have chosen to pursue
• The Inland Revenue Authority of Singapore (IRAS), for stamp duty administration
• Analytics providers (Google Analytics), on an anonymised basis
• Legal or regulatory authorities, where we are required by law to do so

We do not sell, rent, or trade your personal data with any third party for their own marketing purposes.

5. Data Retention

We retain personal data for as long as necessary to fulfil the purpose for which it was collected, and for a reasonable period thereafter to comply with legal obligations. For active service engagements, we retain data for the duration of the tenancy plus five years. For enquiries that do not result in an engagement, data is held for twelve months.

6. Data Security

We maintain appropriate organisational and technical measures to protect personal data against unauthorised access, loss, or disclosure. Access to personal data is restricted to team members who require it in the course of their work. In the event of a data breach that is likely to result in significant harm to individuals, we will notify affected parties and the Personal Data Protection Commission (PDPC) as required by law.

7. Cookies

We use cookies on our website for essential functionality, analytics, and user experience purposes. You may manage your cookie preferences via our Cookie Policy page. Disabling non-essential cookies will not affect your ability to use the site.

8. Your Rights Under the PDPA

Under Singapore's Personal Data Protection Act, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent to the processing of data for purposes based on consent
• Request data portability (to the extent applicable under Singapore law)
• Lodge a complaint with the Personal Data Protection Commission (PDPC)

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18 years of age.

11. Policy Updates

We may update this Policy from time to time. Material changes will be communicated via our website. Continued use of our services after an update constitutes acceptance of the revised Policy.

12. Contact

For data-related enquiries, please contact our data protection officer at [email protected] or write to us at 8 Cairnhill Rise, Singapore 229670.